FAQ

When will my order ship?

Most orders roast and ship within 1-3 business days.

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Do you offer free shipping?

Yes. US orders $59+ ship free. Under $59, standard rates apply at checkout.

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Where is the coffee roasted?

In the US by our trusted partner roaster, roasted fresh to order to our selected profiles. 

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Do you offer whole bean?

Yes. We offer whole bean and ground.

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How do subscriptions work?

You choose how often you need your coffee and receive a discount. Manage, skip, or cancel anytime from your account.

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Can I change or cancel my order after placing it?

We’ll do our best. Email velennecoffee@gmail.com ASAP. Once roasting/fulfillment starts, changes may not be possible.

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How is the coffee packaged?

A freshness-sealed valves inner bag ships inside our branded carton. For best storage after opening, use an airtight consisted.

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How long will it stay fresh?

Best within 4-6 weeks of the roast date.

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Do you accept returns?

Coffee is perishable, so we don’t accept returns of opened bags. If anything isn’t right, contact us within 7 days. Unused accessories: 30 days.

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Do you ship internationally?

Not at this time.

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Do you offer decaf?

Not currently.

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What roast should I choose?

Checkout our Roasts page for more information.